Send Us A Message

We'd love to hear from you!

Please enter your email and your inquiry on the right and we will to get back to you pronto! 

Don't forget that we are more than happy to customize your own electric guitar to your liking, so please go to our "Custom Guitar Shop" page and follow the steps. 

Alternatively, you can send us an email directly at badcatinstruments@gmail.com or send us a facebook message at www.facebook.com/badcatinstruments

 

 

16 Copernicus Crescent
Bundoora, VIC, 3083

Badcat Musical Instrument Co., Ltd is a manufacturer of professional electric guitars and acoustic guitars. We are located in Northern China, and have been providing professionals and hobbyists high-end affordable electric and acoustic guitars worldwide since we established our company in 1993.

The construction and design of our products are informed by the rich history of classical and modern guitar. The use of advanced technology and research aid in the development and production our signature lines of Electric Guitars, Acoustic Guitars, Electric-Acoustic Guitars, Electric Bass Guitars, and Amplifiers to meet international standard quality guidelines. We also provide DIY Guitar Kits if you want to assemble and customize your own electric guitar at home.

Privacy

Privacy Policy

 

PRIVACY AND DATA POLICY

Badcat Instruments makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with our Privacy Policy. 

 

PRIVACY STATEMENT

 

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at badcatinstruments.com.au or mailing us at: Badcat Instruments 16 Copernicus Crescent, Bundoora, VIC 3083


SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SQUARESPACE

 

Our store is hosted on Squarespace Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data maybe be stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Squarespace may store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For other security measures and applicable regulations, please note that your financial institution in Australia maybe also be subject to the updated ePayments Code effective from 20 March, 2013. In event of fraudulent and/or misuse of your credit/debit cards, please refer to your financial institution's compliance and dispute policy with the ASIC's ePayments Code for assistance. All relevant regulations by law will be made available to you upon request by your financial institution (card issuer). 

Please note that Paypal is not a subscriber of the ePayments Code and therefore you will need to request information from them on relevant policies if you wish to make payments through Paypal. 

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

 

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

 

We currently are not running cookies, however in the foreseeable future relevant cookies may be put in place to collect data from you in order to assist you better and provide you with a better online shopping experience. When they come into effect they will be made visible to you and you will be able to opt in or out of specific cookies upon request. Please check this section for updates in the future. 

 

 

SECTION 8 - AGE OF CONSENT

 

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at badcatinstruments.com or by email at badcatinstruments@gmail.com or through our Facebook Page at www.facebook.com/badcatinstruments

[Re: Privacy Compliance Officer]

[16 Copernicus Crescent, Bundoora, VIC 3083]