We strive to ship your order as soon as possible after it has been placed. Provided that your order has not been processed, we will be happy to attempt to change or cancel your order for you (excluding Mod Shop).

Unfortunately, if your order has processed, we will not be able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Visit our Store Policies page for more information about our return and exchange policy.

To request a cancellation or change to your order, please email Bad Cat Instruments Advisor at badcatinstruments@gmail.com or through Facebook Page Message at https://www.facebook.com/badcatinstruments.

We have two warehouses, located in US and China Mainland.

Parcel for US customers will be processed by US domestic warehouse, therefore, you will be valid for domestic shipping method, carried by USPS/UPS/FedEx, etc., depended on your shipping address.

Parcel for Customer located from other regions (US excluded) will be processed by China warehouse, therefore, you will be valid for international shipping method, carried by China Post/EMS/SF, etc., depended on your shipping address.

After your order is confirmed, we will choose the best option for you.

We strive to ship your order as soon as possible after it has been placed. After product handed to the logistic, we will fulfil tracking number to your order and you will receive a notification email from us.

You can track and follow your shipping details by 17Track no matter domestic shipping or direct shipping method.

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product.

Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc. (if applicable).

We will issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to We will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.

A damaged or defective product may be returned or exchanged for the same or a like product. We will provide a prepaid shipping label to cover send and return freight costs.

Please contact us for a reference number if you would like to return or exchange an item.

We will try to attend to all return requests as soon as practically possible.

Due to the personalized nature of Custom Shop, we cannot cancel or make any changes to any Custom Shop orders once they have been placed. All sales are final. If you receive a defective product, please contact us at badcatinstruments@gmail.com or through Facebook Page Message at https://www.facebook.com/badcatinstruments with details of the product and the defect. All defective products shall be subject to the our Electric Guitar and Bass Warranty.

In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door (excluding built-to-order Custom Shop instruments).

If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.

If the item is out of stock, you will notice an “Out of Stock” sign will appear on the product page and you will not be able to add it to your cart. You can contact our advisor for further assistance. when the product is available again. Custom Shop instruments will be shipped upon completion.