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CUSTOM SHOP
Make it stand out
Aside from Aliexpress, DHgate and eBay, Polaris4Music is an excellent alternative guitar source for you. Our goal at Polaris4Music is to maintain a smooth process, from materials selection i.e, body, neck, top and fingerboard, to the production phase. We track and check each step from the very beginning right up to delivery to your door. If something goes wrong, we will correct it as soon as possible. For example, the painting process takes 6 coats with some of it done by hand. Occasionally, it is a challenge to accurately match colors based on reference pictures. However, if the client is not satisfied with the final finish of the first batch, we make the required changes immediately. We also offer a replacement and a reasonable partial refund within 48 hours. We are highly proactive in striving to improve both product and service. If you haven’t already joined our community, I encourage you to do so. Please take the opportunity to learn more about Polaris4Music. We aim to offer the best solutions for our clients.
FAQs
Before you place the orders on our site, please read those tips.
Please make sure your email and phone number are included correctly on your orders. Shipping requires this and shipper will send you a tracking number at this email.
When your parcel is ready for delivery (the last step to your door), please pay attention and watch out for phone calls, messages, and emails from the shipper.
In the unfortunate event that the parcels are signed for by the wrong person, turn up missing, or some other unexpected thing happens in the last drop off process, please make the claim to FedEx immediately, and then contact us asap. Please be patient and give us some time to make it right. Once you have made a claim, we will need to wait for the shipper to contact us.
If you have any concerns after you have received your order, please contact us within 3 working days.
Customer Support
Live Chat
On the page bottom-right corner. If you get any concerns, just click the blue button, feel free to contact .The Group Community
Welcome Polaris4Music new members! Our vision is to share our unique Transpacific brand and to provide creative solutions to your music wants and needs. The absolute Best Bang for the buck stops here with us. P4M strives to achieve the highest quality instruments AND provide maximum value to our clients.
How does it work with UPS/FedEx/SF Express/EMS service?
Please understand that we usually arrange the shipment within 2 days handling time. That means it usually takes 2-5 working days to deliver parcels to shipping methods. Next, they will provide us a tracking number within 3 to 5 working days after they take over the parcel. Once we get the international tracking number, we will list the numbers on our site asap. Also, you will get an Email notice for your tracking number updates.
So, all we ask of you is to please be patient, as we know you will be after this kindly notice. Thank you for your continued support and patronage.
Your satisfaction is our number one goal.
How to make a claim, once the guitar damaged in the shipping transportation?
Contact us immediately ( within 72 hours) with your name and order number.Please take some pics as significatnt evidences. Those pics must include some pics belowm, then submit those pics to us.
#1. Contact us immediately (within 72 hours) with your name and order number.
#2. To ensure expedient claim processing, please follow the guide below.
Please take photos of the damaged foam box and guitar. Please provide photos that show the entire box and guitar. Take closeup photos as needed. Submit the pictures to us.
Please include legible photos of the FedEx label on the parcel without removing it from the box.
Don’t forget to submit your phone number and email address.
GUARANTEEs
QUALITY GUARANTEED
Quality Assurance The entire process from selection of raw materials, to production and assembly, to delivery to your door is meticulously monitored to insure the highest quality product reaches your hands. (QA) checks are an integral part of production and continues through each stage of assembly and right up to the final inspection. We regularly review each step of the process to insure each completed instrument is of the highest quality.
Triple QA process:Upon release from the production department, all instruments are given a preliminary QA check. After that, before the guitars are transferred to our warehouse, a second thorough QA check of fit, finish and functionality is performed to ensure everything is in perfect condition. A third and final QA check is made prior to shipping to our clients.
COMMUNICATION GUARANTEE
For our U.S. clients, our Sales and Customer Service Teams are located in the U.S. All are English-speaking to provide accurate, and effective communication. They have international experience and are familiar with diverse cultures and customs. In addition, both teams possess vast industry expertise.
IN-STOCK GUARANTEE
Please understand that we usually arrange the shipment within 2 days handling time. That means it usually takes 2-5 working days to deliver parcels to shipping methods. Next, they will provide us a tracking number within 3 to 5 working days after they take over the parcel. Once we get the international tracking number, we will list the numbers on our site asap. Also, you will get an Email notice for your tracking number updates.
So, all we ask of you is to please be patient, as we know you will be after this kindly notice. Thank you for your continued support and patronage.
Your satisfaction is our number one goal.
USA CUSTOMER SUPPORT GUARANTEE
Free shipment of USA returns are guaranteed with full refund. If you reside in the U.S. and are not satisfied. The return process might take some time to finish. Any corporation and patience is much appreciated.
Contact us immediately ( within 72 hours) with your name and order number.
The return label will be sent to you.
EXPRESS SHIPPING GUARANTEE
We offer more expedient UPS Ground, FedEx Ground, SF Express and EMS.
UPS Ground, FedEx Ground and SF Express, these shipping methods usually take 14 working days to arrive.
China EMS Post usually take around 23-35 working days to arrive.